We stand behind everything we make. We have strong commitment to research and development of technologically advanced products to provide the highest performance in total comfort. If you run into problems regarding defective products, we will do our best to solve the issue.
Right of withdrawal
You can exercise the right of withdrawal within 14 days of receiving the goods. The shipping cost will be entirely borne by the customer.
You can request a return directly from your store account (for more information visit the paragraph “How to return a product” below).
Once the return confirmation has been received you can then ship the package to:
AiM Tech Srl
Via Cavalcanti, 8
20063 Cernusco sul Naviglio,
Milan, Italy
Tel. +39.02.9290571
P. Iva 04707660967
Once we receive the package, we will proceed with the refund. Please note that changes are not allowed.
If you purchased an item from one of our authorized dealers and wish to return it, please contact the dealer directly, as we are unable to process returns for third-party purchases.
How to return a product
You can request a return logging into your account and clicking on “Order history and details”, then selecting "Details" for the relevant order.
From there you can request the return by selecting the item(s) you wish to return and indicating the reasons in the form provided.
To find your order number, log in to your account and click "Order History and Details".
You will receive a confirmation e-mail within 3-4 days regarding your return/refund request.
Products must be returned unused and in their original packaging.
Returns for defective products:
- AiM Tech s.r.l. guarantees its products against defects in materials and workmanship.
- In the event of a defective product, please follow the return procedure described above.
- Upon receipt of the Return Form for defective goods, AiM Tech s.r.l. will notify you whether the return has been accepted and whether you will receive a replacement product or a refund.
- Refunds are typically processed within a few days of the return confirmation. In any case, all refunds will be completed within thirty (30) days from the confirmation date.
- Refunds will be issued using the same payment method used for the original purchase. Please note that refunds cover only the value of the returned product(s) and do not include any shipping costs paid at the time of purchase.
E.g. If you place an order below €50 incurs shipping cost, only the value of the returned item(s). In case of a return request, the refund will be made only for the value of the item(s) will be refunded, excluding shipping fees.
For any further information regarding return or refunds, please contact our customer service: Monday – Friday: from 9.00 a.m. to 5.00 p.m. CET
Customer service phone number: +39.029290571
E-mail: [email protected]